customer-satisfaction Archive
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Customer facing projects
Posted on April 25, 2010 | No CommentsRound out your list of growth and efficiency projects with customer-facing initiatives that drive intimacy and satisfaction. Getting closer to your customers adds extra growth potential to your IT project portfolio. … … “Campbell describes TfL’s new IT strategy as highly customer focused. He plans... -
Scenario Planning IT Problems and Outages
Posted on March 4, 2010 | No CommentsWhile planning for problems is a valuable exercise on projects, application management and support groups need to perform periodic risk assessments of critical business systems as user adoption evolves over time after the original implementation is complete. Are your business continuity plans fresh enuf to... -
What if there were no PM’s?
Posted on November 12, 2009 | No CommentsJerry, you posted some great questions on 20 October! They really did get me thinking. Here are my thoughts regarding #1 -What if there were no project managers, and instead teams had to figure out how to achieve the objectives and please the customer? What... -
Customer Feedback Process
Posted on September 22, 2009 | No CommentsDid you ever collect / compile lessons-learned during project close-out or a major project phase completion and then not apply or not actually help the organization learn from them? It happens – don’t beat yourself up about it. What we shouldn’t do is solicit feedback... -
Customer Sat Projects
Posted on July 31, 2009 | No CommentsAutomotive service company involves customers in IT project that achieves measurable impact on satisfaction rates. … … “Carbrey cemented support for the project among clients by showing them prototypes during the development phase. They gave him more specific, targeted feedback than he ever expected …... -
eBusiness Satisfaction Improves on Google Surge
Posted on August 19, 2008 | No CommentsHere is a pulse check on customer satisfaction in the American economy. In the automotive industry, American businesses fail to demonstrate leadership. However, in technology, Apple and Google are the pacesetters. … … “Customer satisfaction with the e-business category of websites surges 6% to an...
