satisfaction Archive
-
Project stakeholder satisfaction
Posted on April 19, 2010 | No CommentsDo you track stakeholder satisfaction during your project? Besides the sponsor, have you identified any other stakeholders worth consulting? Identifying and engaging your stakeholders can position your project for success. Read on for insights into stakeholder engagement. … … “One of the best ways to... -
Management Truths: Can You Handle It?
Posted on January 23, 2007 | No CommentsJack says you can’t handle the truth. But if you’re ready, I highly recommend Stephen Robbins’ excellent book, The Truth About Managing People… And Nothing But the Truth. Robbins has sold over 2 million copies, and I can see why. In plain, simple language, Robbins... -
Job Satisfaction: Google Tops
Posted on January 9, 2007 | No CommentsGoogle tops the Fortune list of best places to work, driven by soft factors, such as employee job satisfaction. … … “Two-thirds of a company’s score was based on what employees said about attitudes toward management, job satisfaction and camaraderie, and the balance came from... -
Influencing People: The Project Manager’s Secret Weapon
Posted on December 22, 2006 | No CommentsI recently attended a presentation on self-awareness and influence by Dr. Charles Dwyer, Academic Director of the Aresty Institute’s Leading and Managing People program in the Wharton School. I was so impressed with the presentation that I bought his book, The Shifting Sources of Power... -
Right Brain Project Management
Posted on November 28, 2006 | No CommentsI recently re-read Daniel Pink’s book, A Whole New Mind. I noticed now that it’s out on paperback, the subtitle changed from “Moving from the Information Age to the Conceptual Age” to “Why Right-Brainers will Rule the Future.” The latter is probably more accessible and... -
Customer Satisfaction: Customization through Specialized Ecosystem …
Posted on September 15, 2006 | No CommentsSpecialization and ecosystems are a means to differentiate a product in the marketplace. Stock Toyota Scions are highly customized to meet the customer’s requirements through an ecosystem of specialized body shops. In business services, an ecosystem of specialized providers could customize any stock IT product... -
Einstein Project Management Tip #4: Think Value
Posted on August 19, 2006 | No CommentsAnd so we continue our series on project management tips from Albert Einstein. Here’s another… “Strive not to be a success, but rather to be of value.” This sums up perfectly the problem with most projects today. They focus on “success” without fully defining what... -
ITIL Business Case …
Posted on July 20, 2006 | No CommentsEvergreen offers whitepaper on the business value associated with ITIL implementation, with benefits seen in operational efficiency, customer satisfaction, and risk minimization. … … “The white paper references a number of data points taken from current research and enterprise IT process improvement case studies consistently... -
ITIL Measurement: Upper Quintile Performance for Local Authority …
Posted on July 18, 2006 | No CommentsLocal authority recognized as a service management Center of Excellence … … “The UK Society of IT Management’s recent benchmarking survey of more than 200 local authorities ranked Bridgend Council‘s IT Department in the top 20% of the authorities surveyed. The survey also confirmed a... -
PMO Success Story: A.G. Edwards Case Study
Posted on June 6, 2006 | No CommentsThere’s an excellent article in CIO Magazine this month showing how A.G. Edwards reinvented its PMO to bring their projects to an 88% success rate (from about 50% originally). Some key lessons: They created a 25-step project management high-level framework of just the high level...
